Privacy Policy - Keeping Your Information Safe

What Is This Privacy Policy?

Hi there! This privacy policy is like a promise from us to you. It explains how we take care of your personal information when you visit our website or buy our products.

We wrote this in simple words so that kids, parents, and everyone can understand what we do with your information.

What Information Do We Collect?

When you visit our website or buy something from us, we might collect some information about you. Here's what we collect and why:

Information You Give Us

• Name: So we know who you are when we send your order
• Email address: To send you updates about your order
• Phone number: In case we need to call you about your order
• Address: So we can ship your products to the right place
• Payment information: To process your purchase safely

Information We Collect Automatically

• IP address: This helps us know what country you're from
• Browser type: Like Chrome, Safari, or Firefox
• Pages you visit: To make our website better
• Time you spend on our site: To understand what people like

How Do We Use Your Information?

We use your information to help you and make our service better. Here's how:

• Process your orders: To send you the products you bought
• Send updates: To tell you about your order status
• Customer support: To help you if you have questions
• Improve our website: To make it easier to use
• Send helpful emails: About health tips (only if you want them)
• Follow the law: Because some laws require us to keep records

What Are Cookies? (Not the Yummy Kind!)

Cookies are tiny files that websites put on your computer or phone. They help websites remember things about you, like what pages you looked at.

Types of Cookies We Use

• Essential cookies: Help our website work properly
• Analytics cookies: Help us see which pages people like most
• Marketing cookies: Help us show you ads that might interest you

You can turn off cookies in your web browser if you don't want them. But this might make some parts of our website not work as well.

Other Companies That Help Us

Sometimes we work with other companies to help us serve you better. Here are the main ones:

Payment Processors

• ClickBank: Helps us process credit card payments safely
• BuyGoods: Another payment company that keeps your payment info secure

Shipping Companies

• USPS, UPS, FedEx: Deliver your orders to your home

Website Tools

• Google Analytics: Helps us understand how people use our website
• Email services: Help us send you order updates and helpful information

All these companies have their own privacy rules to keep your information safe.

Special Rules for Kids Under 13

Our website and products are not meant for children under 13 years old. We follow a special law called COPPA (Children's Online Privacy Protection Act).

• We don't knowingly collect information from kids under 13
• If we find out a child under 13 gave us information, we delete it right away
• Parents can contact us if they think their child gave us information

How We Keep Your Information Safe

We use many ways to protect your information, just like a bank protects money:

• Encryption: We scramble your information so hackers can't read it
• Secure servers: Your information is stored in very safe computer systems
• Limited access: Only people who need to see your information can see it
• Regular updates: We keep our security systems up to date
• Safe payment processing: Credit card companies handle payments securely

While we work very hard to keep your information safe, no system is 100% perfect. But we promise to do our best to protect you.

Your Rights and Choices

You have important rights when it comes to your personal information:

What You Can Do

• See your information: Ask us what information we have about you
• Fix mistakes: Tell us if any information about you is wrong
• Delete information: Ask us to delete your information (with some exceptions)
• Stop emails: Unsubscribe from our email list anytime
• Turn off cookies: Change your browser settings

How to Use Your Rights

To use any of these rights, just send us an email at contact@eng-synaboost.com. We'll respond within 30 days.

How Long We Keep Your Information

We don't keep your information forever. Here's how long we keep different types of information:

• Order information: 7 years (required by law for business records)
• Email addresses: Until you unsubscribe
• Website cookies: Usually 1-2 years
• Customer support records: 3 years

After these time periods, we safely delete your information.

Information for People Outside the USA

Our company is based in the United States. If you live in another country and use our website:

• Your information will be sent to our servers in the USA
• USA privacy laws will apply to your information
• We still work hard to protect your information no matter where you live

European Union (EU) Residents

If you live in the EU, you have special rights under GDPR (General Data Protection Regulation). You can:

• Ask for a copy of your personal information
• Ask us to fix wrong information
• Ask us to delete your information
• Object to how we use your information

Changes to This Privacy Policy

Sometimes we might need to change this privacy policy. Here's what we do when that happens:

• We update the "Last Updated" date at the top of this page
• We post the new policy on our website
• If the changes are big, we might send you an email
• The new policy starts working as soon as we post it

We recommend checking this page once in a while to see if anything has changed.